Seller FAQs
We accept authentic pre-owned garments from Turtledove London, provided they are in new or gently used condition. We do also accept slightly damaged items but these must be accompanied by a detailed description and close up photos. This is to ensure that the items meet the quality standards of our community.
You will be emailed a pre-paid Evri shipping label to send the item directly to the buyer. At this stage, we enable domestic shipping only i.e. the buyer and seller must both be in the U.K. Find your drop-off shop.
Once submitted, your listing is ‘pending’ while we take a quick look to make sure it complies with our guidelines. We’ll email to let you know when the listing has been approved and is live on the pre-loved site.
Payment will be released 72 hours after the item has been delivered. You can choose to be paid out in 80% cash or 110% store credit.
Buyer FAQs
Yes! Every listing is verified and all transactions are covered by Buyer Protection.
Please note transactions are final sale because they are sold by individuals i.e. no returns / exchanges allowed if you change your mind. However, you are can re-list it for someone else to purchase!
The seller will ship directly to your delivery address. Parcels typically arrive within 7-10 days.
Please contact us at help@re-mint.com within 48 hours of delivery if the item is not as described in the listing so we can assist you.
We often have garments that have been used for photography or trade shows, these have never been worn or have been worn once on a photoshoot. We obviously cant sell these as brand new so we sell them here at a bargain price!