Returns & Exchange Policy
We hope you love your order, but if not, you have 28 days from receipt to return your item(s) for a refund.
Please note, we do not offer exchanges. If you would like a different item, please return your order for a refund and place a new order online
How to Return
Please complete the returns form included with your order and enclose it with your parcel.
If you no longer have your returns slip, please include your order number and return details clearly inside your parcel so we can locate your order.
Return your items to:
Turtledove London Returns
Unit 2C, 7 Forest Park Way
Pease Pottage
RH11 9ZG
Return Conditions
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Items must be unworn, unwashed and with original tags attached.
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Return postage costs are the responsibility of the customer.
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Items are returned at your own risk, so we recommend using a tracked service and keeping your proof of postage.
Refunds
Refunds will be issued to your original payment method once your return has been received and processed. You will receive an email confirmation once your refund has been completed.
If you purchased a Turtledove London item from one of our independent retailers, please contact them directly to arrange your return.
Faulty or Incorrect Items
If you receive a faulty or incorrectly packed item, please contact our Customer Service team at:
customerservice@turtledovelondon.com
Include your order number and details of the issue, and we will arrange a prepaid return and resolve the matter as quickly as possible.