Delivery & Returns

UK orders are charged:

- Royal Mail Standard Delivery 48: £3.95
- Royal Mail Next Day UK Delivery 24 (Cut off time 11am): £5.99

Next day orders placed on Friday - will leave on a Monday.

We offer free UK delivery when you spend £45 or over on your order.

If you are not totally satisfied with your purchase from our website, please return the item(s) back to us within 35 days of receipt.

For Worldwide orders the delivery fee is calculated at checkout based on location. Turtledove London do not accept responsibility for additional duties and taxes incurred when shipping outside of the UK. 

For Returns & Exchanges please print and fill in the form below and send with the items. Click for Returns & Exchanges Form 

If you do not have a printer available please hand write on a piece of paper with relevant information.

Please note, unfortunately at this time we do not offer free returns.

If you have any queries regarding delivery, returns & exchanges please email customerservice@turtledovelondon.com

For full delivery, returns & exchanges info please see here

Extended Christmas Returns Policy

Festive shopping, made simple. This Christmas, we’ve extended our returns window so you can shop early and gift with ease. Any order placed from 1st November 2025 can be returned or exchanged until 31st January 2026.

Whether you’re choosing something special for someone you love or treating yourself, you can do so with confidence — knowing there’s plenty of time after the celebrations to make any changes. Thoughtful gifts, made to be loved for seasons to come.

Christmas Eve And New Years Eve Collection Cut Off Times - Place orders by 11:00am for same day dispatch on 24th and 31st December.

Last guaranteed Next Day Delivery before Christmas: order by 21st December.